FAQS

1. Browse Our store or select products by category
2. Add to Cart and Proceed to Checkout
3. Fill in your personal information as well as Billing information, select payment method and complete checkout
4. Finally, we will receive your email and we will get back to you to start processing your order

All orders that have been paid for cannot be cancelled. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours.

For small changes please email info@cannabipremium.com and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.

All orders that have not been paid for are placed on hold. After sending payment, allow 24 hours for payments to be processed and up to 48 hours on weekends & holidays. Once payment has been accepted, orders will be updated to processing and an email should follow shortly that payment has been accepted.

For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.

No, unfortunately, we do not allow product returns. All items purchased are Final Sale. 

*Note*
Products differ from batch to batch, not all products will be the exact same when back in stock*

If you would not like your product substituted without your consent,contact us.

*Note*
Order may be delayed due to response times. Please be aware we do not issue refunds, only store credit.

Your order will be handled with care and sealed properly to protect your purchase and privacy.

We offer discreet shipping with packages arriving in nondescript boxes with no markers of what is inside. Also, all products are double vacuumed sealed to ensure the package is smell proof.